Running your own business is tough! It’s been over a year now for me and I’ve found that running your own business can be stressful. One has to be careful not to let the stress get to them. After all this is all just material stuff and doesn’t mean much in the grand scheme of things.
So, while I seem very kind and understanding in my messages with buyers, there are some things you may not know. I wish more buyers knew the following when communicating with me. My work is not as easy as you think it is:
1 – I work really hard. I mean REALLY hard. My business is run by me, that’s it. I maintain over 700 items at a time on two different sites, sometimes nearing almost 800-900. I get at least 20 messages a day from customers and I respond to everyone within 24 hours. I take pictures, I list, I ship and I do all my own accounting, purchasing, drop-off….the work never stops. I work 7 days a week and haven’t had a vacation since I started my business.
2 – I do this because it makes people happy. I find joy in the work I do. I shop on the sites I sell on so I understand the meaning of finding an awesome score online. I want you to have the same experience I’d want for myself.
3 – When I make a mistake, that’s what it is, a mistake. I didn’t intend to send you the wrong item. I sincerely missed the tiny hole in the seam…You don’t have to ream me out for it. Believe me, I’m mad at myself enough. Kindness begets kindness.
4 – I’m not making THAT MUCH money. Though my customers may think otherwise, I’m making significantly less than I could be making at a job working for someone else. After taxes, expenses and returns….I’m barely making enough to get by.
5 – I’ll be nice to you all day long, because I have to. Ebay has made it so that it is basically impossible for a seller to stand up for themselves anymore unless it’s obvious fraud. If the buyer doesn’t read a listing, look at pictures or pay for his product there isn’t much that they loose. However, if I don’t grant you that refund because you simply don’t like something then I could loose my discounts, top rated status and even the ability to sell on Ebay. If you’re mean to me because I won’t accept a return after you’ve had something for over 2 months, I really can’t retaliate much. I’m nice to you because my livelihood depends on it, not because I think you are right. Of course if I make a mistake, my apologies are sincere…because I do have integrity and fess up when I make a mistake. But most of the time, there are a lot of things I want to say that I hold my tongue on simply because it affects my feedback.
5 – It hurts me when you are mean and say hurtful things. You don’t have to threaten me, you don’t have to call me names. Everyone is an adult and business is business. Material possessions shouldn’t ignite as much anger as they do in people. I remember the mean people and I make sure that I block them from buying from me – I don’t want you in my shop if you’re going to degrade me.
I know this is really candid. I think it needs to be to get the clarity across.
Please treat your sellers with respect and kindness. You would do the same to any large department store.